How many times have you had problems with a reimbursement of a ticket for a train or an airplane? It is important to know your rights…
HOW TO ASK FOR REIMBURSEMENT OF TRAVEL
To avoid doing this, first of all, you should know rules that represent the main obstacle to the access of reimbursement or compensation. For example the hourly limits imposed by the airlines and those of rail transport, after which it is possible to be reimbursed.
Based on the provisions of the Passenger Rights Charter, all flights that record more than three hours of delay give entitlement to compensation that varies according to the length of the route. The monetary compensation to which the airline is bound is: €250 for all flights of less than or equal to 1500 kilometers, €400 for all internal flights above 1500 kilometers and for all other flights between 1500 and 3500 kilometers, and €600 for routes that are not included in the two previous cases. These amounts, however, are bound to a series of rules, for example: they can be reduced by 50% if passengers are offered the chance to arrive at their destination by embarking on an alternative flight.
Another reason for exclusion of compensation occurs when the delay is caused by extraordinary circumstances that could not be avoided, for example, due to adverse weather conditions, unforeseen problems related to flight safety or strikes that compromise a carrier’s service.
It is also important to know that the legislation that regulates the relationship between airlines and passengers provides that, in the case of delayed flights, all travellers are entitled to immediate assistance from the airlines and a pecuniary compensation that may vary according to the individual cases. The charter also provides that all air tickets are reimbursable, including those of low cost airlines and charter flights.
As for cancelled flights, the legislation sets rules similar to those delayed. Specifically, you are entitled to €250 for routes less than or equal to 1,500 kilometers, €400 for all internal routes over 1,500 kilometers and for all other routes between 1,500 and 3,500 kilometers, and €600 for routes not included among those indicated above.
Often, those who are the victims of a delay inhibit themselves convinced that it is too difficult, and do not even try to apply. Many others ignore these possibilities or are hesitant about whether they really are entitled to it.
In short, do not be afraid to tackle the bureaucracy. If you do so, you are wasting the chance to get a refund, and that is the equivalent to giving a real gift to airlines and railway companies.